People
Guest follow-up and connect cards
Guest connect cards from the QR form. Assign someone to reach out and mark the card done when the visit is complete.
Follow-up is the queue of guest connect cards. Guests submit a welcome or connect form (often from a QR code). Staff with follow-up permission see the list, assign someone to reach out, add notes, and mark the card done when the visit is complete.
A person can also have a manual follow-up flag on their profile: remind me to review notes. That is not automatic.
New guests often become visitor people records. Link them to a household when you know the family. If they start attending, change membership status from visitor toward member as your church does that work.
You need followup:read to see the queue and followup:write to assign and complete cards.